Thousands of IT requests resolved automatically
ETH Zurich automates its entire IT support with OMQ — since 2013, across all channels, around the clock.
Read success storyHow leading companies automate their support with OMQ
From e-commerce to education to industry — see how companies transform their customer service with OMQ and automatically resolve thousands of inquiries.
Success stories from our customers
83% of all emails answered automatically
myphotobook saves 408,000€ per year with OMQ Reply — fully automatically, seamlessly integrated into Zammad.
Read success storyTrusted by over 100+ companies
“OMQ Reply automatically answers a large number of emails every day at consistently high quality. This significantly reduces our workload and saves a noticeable amount of time and costs.”
Bianca Gaede
Head of Customer Service, myphotobook GmbH
83%
automated
emails
emails
408,000€
cost savings
per year
per year
100%
answer quality &
GDPR-compliant
GDPR-compliant
Three mobility brands automated with OMQ
DB Connect automatically answers inquiries about bookings, tariffs and availability — for Flinkster, Call a Bike and StadtRAD.
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Up to 80% fewer service requests
KKT Kolbe drastically reduces inquiries and complaints — with AI-powered automation from OMQ.
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International customer service fully automated
Hörmann answers customer inquiries in multiple countries immediately — before the form is even submitted.
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79.2% reduction in customer service costs
MAGIX answers complex technical inquiries fully automatically — precisely, multilingually, with 410,000€ savings per year.
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„We use OMQ on our help and contact page and can thus answer most of our customer requests directly.“ ⭐⭐⭐⭐⭐
Meike Schönwandt Senior Manager Voice of Customer at Tchibo
“The technical integration was very easy and fast.” 🚀
Bianca Gaede Head of Customer Service at myphotobook GmbH
„Since we started using OMQ, the number of phone inquiries and emails on many daily topics has decreased.” 😊
Andreas Lindemann Deputy Head of Online Service-Center at alltours
In peak periods, there has been an 80% drop in service requests.” 👍
Thomas Raab Editor for content creation/technical documentation & video creation at KKT KOLBE
OMQ is a great system for us, with which we can evaluate customer behavior very well at any time.” 😎
Rose Schenk Head of Service Excellence at Mister Spex
